Every operational case, one workspace.
Track KYC exceptions, transaction alerts, disputes, complaints and investigations from a single unified queue — with the full timeline, evidence and decisions in one place.
A single operational queue built for financial teams.
MatterRail Cases replaces the tangle of spreadsheets, shared inboxes and ticketing tools with one purpose-built workspace. Assign work, collaborate across compliance, fraud and support teams, and keep a complete audit-ready record of every decision.
| Case | Type | Amount | Status |
|---|---|---|---|
| #3241 | KYC Exception | € 12,400.00 | Under review |
| #3240 | Transaction Alert | € 84,220.00 | AI summary |
| #3239 | Customer Dispute | € 1,940.00 | Escalated |
| #3238 | Complaint | € 320.00 | Resolved |
| #3237 | KYC Exception | € 6,800.00 | Assigned |
Go beyond the dashboard.
Explore realistic controls and operational states using illustrative case data.
Prioritise work with operational context
Filter by risk, owner, deadline and case type without losing the customer or transaction context.
Built for financial operations teams
Unified case queue
One inbox for KYC, AML, disputes, complaints and internal investigations.
Smart assignment
Route cases automatically based on skill, workload and priority.
Timeline history
Every action, comment and decision preserved as an audit trail.
Rich case objects
Attach transactions, documents, customers and communications to a single case.
Cross-team collaboration
Compliance, fraud and support work from the same case without email chains.
Search & filter
Find any case by customer, amount, rule or free-text search in milliseconds.
Why teams choose MatterRail
Cut context switching between compliance, fraud and support tools.
Reduce time-to-decision with a single canonical case record.
Onboard new operations hires 3x faster with a consistent workspace.
Produce audit exports on demand from complete case histories.
Frequently asked questions
Which case types are supported?
KYC exceptions, transaction alerts, customer disputes, complaints, chargebacks and internal investigations — with custom types available.
Can multiple teams work on the same case?
Yes. Cases support shared ownership across compliance, fraud, support and legal teams with granular permissions.
Is MatterRail Cases suitable for regulated institutions?
Yes. Every action is logged with actor, timestamp and reason. Exports are audit-ready.
Can I import existing case history?
Yes. We provide CSV and API-based import from legacy tools and spreadsheets.