Keep the judgement human.
Maker–checker control for every decision.
Resolve compliance cases at operational speed.
Bankxio controls the operational journey after an exception, alert, dispute or complaint is created — across the systems fintechs, neobanks, lenders and payment institutions already use.
Trusted by modern financial operations teams across Europe
Bankxio secures $525K in funding from Dlabs.
Bankxio is part of Dlabs’ global portfolio of companies building banking operations for complex operating environments.
- Sector
- Banking operations
- Investor
- Dlabs
- Funding
- $525K
Operations teams spend too much time switching between systems.
A single customer case often requires information from compliance, fraud, customer support, payments and core banking systems. Teams waste valuable time navigating disconnected workflows instead of resolving issues.
KYC Exceptions
Manual ReviewCustomer verification requests managed manually across multiple disconnected systems.
Transaction Alerts
High PriorityFraud and AML alerts reviewed using disconnected tools and spreadsheets.
Customer Disputes
PendingEvidence, communication and decisions scattered across emails and internal notes.
SLA Tracking
At RiskResponse deadlines monitored manually, increasing operational risk.
The operational layer between detection and resolution.
Bankxio accepts exceptions and alerts from your existing stack, then controls the human workflow that follows — ownership, evidence, decisions, deadlines and audit history.
- Unified queue across every case type
- AI summaries surface the next best action
- SLA automation with escalation paths
- Complete audit-ready investigation history
Follow one regulated case from alert to audit-ready resolution.
Scroll through a realistic payment-institution workflow to see how Bankxio Cases, Summaries and SLA work together without replacing the systems that detect risk.
High-value transfer review
Three products. One operational platform.
Bankxio Cases
Manage every operational case from a single workspace. Track KYC exceptions, transaction alerts, disputes, complaints and investigations without switching between systems.
- Unified case queue
- Case assignment
- Timeline history
Bankxio Summaries
Turn complex investigations into clear operational summaries. AI automatically generates concise case summaries while preserving the complete investigation history.
- AI summaries
- Timeline extraction
- Decision highlights
Bankxio SLA
Never miss another operational deadline. Monitor response times with configurable SLAs, escalation rules and queue monitoring.
- SLA timers
- Queue monitoring
- Escalation rules
Every investigation. Every decision. One operational view.
Monitor active investigations, workload, AI summaries and SLA performance from a single command centre designed for modern fintech operations.
| Case | Type | Amount | Status |
|---|---|---|---|
| #3241 | KYC Exception | € 12,400.00 | Under review |
| #3240 | Transaction Alert | € 84,220.00 | AI summary |
| #3239 | Customer Dispute | € 1,940.00 | Escalated |
| #3238 | Complaint | € 320.00 | Resolved |
| #3237 | KYC Exception | € 6,800.00 | Assigned |
Connect to your existing operations stack.
Bankxio works alongside your existing financial systems so your teams never need to change how they operate.
Start with the workflow creating the most operational drag.
Each demo scenario shows how Bankxio connects the trigger, evidence, owner, deadline and resolution without replacing source systems.
KYC exceptions
Turn verification exceptions into assigned, evidence-linked review work.
Transaction alerts
Move from detection signal to a controlled human disposition.
Disputes & complaints
Keep evidence, customer communication and deadlines in one case.
Payment institutions
Coordinate compliance, fraud and support around payment exceptions.
SLA operations
Make deadlines, escalations and performance explainable at case level.
Give every buyer a clear next question to answer.
Explain the control model.
Show how access, data boundaries, approvals and audit history support regulated operations.
Map Bankxio into the existing stack.
Explore example event flows across KYC, AML, payments, support and data systems.
Start bounded, then expand.
Follow an illustrative four-stage rollout from workflow discovery to controlled launch.
Model the capacity hidden in manual case work.
Adjust the demo assumptions to estimate time and operating capacity that could be redirected from repetitive case administration.
Bring your queue volumes, process stages and SLA targets to a demo.
Designed for operational efficiency.
Reduce investigation time with AI-assisted workflows.
Centralise operational knowledge across teams.
Meet compliance deadlines with automated SLA tracking.
Improve audit readiness with complete investigation histories.
Pricing built for growing financial operations teams.
Everything needed to manage operational cases.
- Unlimited cases
- AI summaries
- SLA monitoring
- Team collaboration
- Dashboard
- Email support
Includes everything in Professional plus advanced controls.
- Advanced workflows
- Custom SLAs
- API access
- Role permissions
- Audit exports
- Priority support
Includes everything in Business plus enterprise controls.
- Dedicated environment
- SSO
- Custom integrations
- Compliance consulting
- Enterprise support
- Account manager
Cases processed monthly
Resolved within SLA
Faster investigation time
Platform availability
“Bankxio transformed how our operations team manages compliance cases. Investigations that previously required multiple systems are now completed from one unified workspace, significantly reducing response times.”
Frequently asked questions
What types of cases can Bankxio manage?
Bankxio supports KYC exceptions, transaction alerts, customer disputes, complaints, fraud investigations and operational compliance workflows.
Does Bankxio integrate with existing banking systems?
Yes. Bankxio connects with core banking platforms, KYC providers, AML systems, CRMs, customer support platforms and payment processors.
How do AI summaries work?
Bankxio automatically generates concise summaries from case activity while maintaining complete audit history.
Can SLA rules be customised?
Yes. Teams can define response targets, escalation rules and priority levels.
Modernise your financial operations.
See how Bankxio helps operations teams resolve compliance cases faster with intelligent workflows, AI summaries and real-time SLA management.